British Gas and Merlin T&Cs 2019


Terms and conditions for 50% off entry to a top Merlin attraction (“Offer”)

  1. The Offer is available between 25th March and 31st May 2019 ("Promotional Period") to all British Gas Rewards members.
  2. British Gas Rewards members can benefit from 50% discounted entry on the gate price to participating Merlin attractions, when purchasing tickets online using a unique code from British Gas Rewards.
  3. British Gas Rewards members can purchase up to four (4) discounted tickets online using a unique code from British Gas Rewards.
  4. The offer is subject to availability and a unique promotional code is issued to you by British Gas Rewards on a first-come, first-served basis. This offer is limited to one British Gas Rewards member per household.
  5. Offer is valid at Alton Towers Resort, Chessington World of Adventures Resort, Thorpe Park Resort, LEGOLAND® Windsor Resort, LEGOLAND® Discovery Centre Manchester & Birmingham, Warwick Castle, Shrek’s Adventure! London, The Bear Grylls Adventure, Madame Tussauds London or Blackpool, The London, York, Edinburgh or Blackpool Tower Dungeons, (“The Dungeons”), The Blackpool Tower Eye (“The Blackpool Tower Attractions”), SEA LIFE centres & Sanctuaries in the UK (Scarborough, Brighton, Birmingham, Great Yarmouth, Blackpool, London, Manchester, Weymouth ) (“SEA LIFE centres & Sanctuaries”) and the Coca Cola London Eye.
  6. We will email a confirmation with full instructions on how to redeem a unique promotional code to your email address which we have on our records for your British Gas Rewards online account.
  7. British Gas Rewards members must book online, through the URL link provided, and will be asked to enter their unique code on the attraction booking page to receive the discounted ticket price for up to four tickets to one participating Merlin attraction only.
  8. Offer is valid for bookings and visits until Monday 30th September 2019 with some date exclusions.
  9. Offer excludes the following dates:
    Attraction Exclusion Dates
    The Coca-Cola London Eye 19th - 21st April 2019,
    20th, 21st, 27th and 28th July 2019,
    Every Friday, Saturday and Sunday in August including 1st September 2019
    SEA LIFE London 19th – 21st April 2019
    The Bear Grylls Adventure 25th May - 2nd June 2019,
    Every Friday, Saturday and Sunday in August including 1st September 2019
    Madame Tussauds London 19th – 21st April 2019,
    27th April 2019,
    4th & 11th May 2019,
    1st June,
    20th July – 1st September
    Every Friday, Saturday and Sunday in August including 1st September 2019
    LEGOLAND® Discovery Centre Birmingham 25th March – 6th April 2019
    LEGOLAND® Discovery Centre Manchester 25th March – 6th April 2019
    LEGOLAND® Windsor Resort 25th March – 6th April 2019
    Warwick Castle Every Friday, Saturday and Sunday in August including 1st September 2019
    Shrek’s Adventure! London Every Friday, Saturday and Sunday in August including 1st September 2019
    The London Dungeons Every Friday, Saturday and Sunday in August including 1st September 2019
    Thorpe Park Resort Every Friday, Saturday and Sunday in August including 1st September 2019
    Alton Towers Resort Every Friday, Saturday and Sunday in August including 1st September 2019
    Chessington World of Adventures Resort Every Friday, Saturday and Sunday in August including 1st September 2019
  10. You will be able to redeem this offer from the 7th April at the LEGOLAND® Windsor Resort, LEGOLAND Discovery Centre Birmingham and Manchester.
  11. Tickets can be purchased online on the day of visit. Please note, there is a delay of up to 2 hours for your ticket confirmation to be emailed to you after completing your online booking, you must have a valid ticket confirmation email in order to enter the attraction.
  12. CHECK OPENING DATES AND TIMES BEFORE YOUR VISIT ON THE RELEVANT ATTRACTION WEBSITE AS SOME ATTRACTIONS HAVE MID WEEK CLOSURES. PLEASE NOTE OFFER IS ONLY VALID FOR BRITISH GAS REWARDS CUSTOMERS.
  13. All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information.
  14. All attraction information is subject to change; please check the attraction websites(s) below before your visit for the latest information; www.altontowers.com, www.thorpepark.com, www.chessington.com, www.warwick-castle.com, www.visitsealife.com, www.legoland.co.uk, www.manchester.legolanddiscoverycentre.co.uk, www.birmingham.legolanddiscoverycentre.co.uk, www.thedungeons.com, www.madametussauds.com/london, www.madametussauds.com/blackpool, www.theblackpooltower.com, www.londoneye.com, www.visitsealife.com/weymouth/, www.beargryllsadventure.com
  15. The Voucher is not valid at Secondary Attractions including, but not limited to, the Castle Dungeon at Warwick Castle, The Alton Towers Dungeon, The Blackpool Tower Ballroom, Jungle Jims in The Blackpool Tower and Hero Activities (iFly, Escape Room, High Ropes, Climb, Shooting, Snorkel & Dive) at The Bear Grylls Adventure. Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and or Fastrack entrance at all Attractions. The Voucher is not valid for any combination tickets including, but not limited to, The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions. Voucher does not entitle Early Ride Time.
  16. The British Gas Rewards Offer excludes Secondary Attractions including, but not limited to, the Alton Towers Dungeon, Castle Dungeon at Warwick Castle, LATES at The Dungeons, The Blackpool Tower Ballroom and Jungle Jims in The Blackpool Tower. British Gas Rewards can only be used for standard entrance tickets and cannot be used on Fastrack entrance at all Attractions. British Gas Rewards Offer is not valid for any combination tickets including, but not limited to, The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions. British Gas Rewards Offer does not entitle Early Ride Time.
  17. The British Gas Rewards Offer is not valid for accommodation including but not limited to, the Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses and Tree Top Quest), Stargazing Pods, Waterpark, Spa or Golf attractions at the Alton Towers Resort, Chessington Resort Hotel, Chessington Azteca Hotel, Chessington Explorer Glamping, LEGOLAND Windsor Resort Hotel or LEGOLAND Castle Hotel, The Glamping Village at Warwick Castle, THORPE SHARK Hotel at THORPE PARK Resort - an additional cost applies. Please check each attraction’s website for additional costs.
  18. Adult is 12 and over at Alton Towers Resort, THORPE PARK Resort, Chessington and Warwick Castle. Adult is 15 and over at SEA LIFE centres & Sanctuaries, Madame Tussauds Blackpool, The Blackpool Tower Dungeon and The Blackpool Tower Eye. Adult is 16 and over at LEGOLAND Windsor Resort, Shrek’s Adventure! London, Madame Tussauds London, SEA LIFE London Aquarium, Weymouth SEA LIFE Adventure Park, The London, York and Edinburgh Dungeons and The Coca Cola London Eye. Adult is 11 and over at The Bear Grylls Adventure.
  19. Entry is free for children under 3 years of age at Warwick Castle, Thorpe Park Resort, Chessington World of Adventures Resort, LEGOLAND Windsor Resort, Alton Towers Resort, The Coca-Cola London Eye, Shrek’s Adventure! London, The Edinburgh and York Dungeons, SEA LIFE centres & Sanctuaries, SEA LIFE London Aquarium, Weymouth SEA LIFE Adventure Park, Madame Tussauds Blackpool, Madame Tussauds London and The Blackpool Tower Eye. Entry is free for children under 4 years of age at The London Dungeon.
  20. Bear Grylls Adventure is suitable for visitors aged 11+ years and visitors 16 years and under must be accompanied by a person 18 years of age. Visitors 12 years and under must be accompanied by a person 18 years of age at Thorpe Park Resort, Chessington World of Adventures Resort, Alton Towers Resort, Warwick Castle and Weymouth SEA LIFE. Visitors 13 years and under must be accompanied by a person aged 18 and over at LEGOLAND Windsor Resort. Visitors 14 years and under must be accompanied by a person aged 18 and over at Madame Tussauds London, The London Dungeon and SEA LIFE centres & Sanctuaries (including SEA LIFE London Aquarium) and The London Eye. Visitors 15 and under must be accompanied by a person aged 16 years or over at the Edinburgh Dungeon. Visitors 15 and under must be accompanied by a person over the age of 18 at Shreks Adventure! London, The Coca-Cola London Eye, Madame Tussauds Blackpool, The Blackpool Tower Eye and The Blackpool Tower Dungeon. PLEASE NOTE: Whilst there’s no minimum age, we recommend Shrek’s Adventure! London for children aged 6-12 years old.
  21. The British Gas Rewards Offer can only be used as stipulated. The British Gas Rewards Offer is only available for British Gas Rewards Offer and is not for resale. The British Gas Rewards Offer is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. Offer cannot be used in-conjunction with any other offer or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Annual Pass, online tickets, Q-bot or Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group/advance bookings.
  22. All of the Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons including overcapacity.
  23. Features and/or creatures shown on the online offer are not necessarily available at every Attraction. Any images shown of Madame Tussauds depict wax figures created and owned by Madame Tussauds.
  24. Please note that some Attractions operate a chargeable car parking policy including, but not limited to, Chessington World of Adventures Resort, Thorpe Park Resort, LEGOLAND Windsor Resort, Alton Towers Resort and Warwick Castle.
  25. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions.
  26. Admission tickets are supplied by Merlin Entertainments Group Limited, whose registered office address is at Link House, 25 West Street, Poole, Dorset, England, BH15 1LD (“Supplier”).
  27. Promoter reserves the right to modify, restrict availability, withdraw, replace or discontinue the offer and to make changes to these terms and conditions at any time, for any reason, and without prior notification or liability to the Rewards members where it becomes necessary to do so.
  28. This offer is non-exchangeable, non-transferable and there is no cash alternative. Any costs incurred by Rewards members in relation to the offer, and any tax liability arising as a result of redeeming the offer are the responsibility of the individual Rewards member.
  29. Promoter and Supplier accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of claiming or redeeming the offer. Nothing in these terms and conditions shall exclude the liability of Promoter and Supplier under law for fraud or fraudulent misrepresentation, or for death or personal injury resulting from their negligence.
  30. This offer and these terms and conditions will be governed by English law and you submit to the exclusive jurisdiction of the English courts.
  31. British Gas Trading Limited is the promoter of this offer (“Promoter”). Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. We're registered in England and Wales under company number 3078711.